{"id":211363,"date":"2026-08-01T01:42:48","date_gmt":"2026-08-01T00:42:48","guid":{"rendered":"https:\/\/theunitysoft.com\/faq\/"},"modified":"2026-08-09T20:11:42","modified_gmt":"2026-08-09T19:11:42","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/theunitysoft.com\/ro\/faq\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"
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Centru de ajutor<\/span>

\u00centreb\u0103ri frecvente<\/h2>

Totul despre comenzi, livrare, licen\u021be \u0219i asisten\u021b\u0103 \u2013 pe \u00een\u021belesul tuturor. Dac\u0103 \u00eentrebarea ta nu este acoperit\u0103 aici, scrie-ne \u0219i \u00ee\u021bi va r\u0103spunde o persoan\u0103.<\/p><\/div>

Comand\u0103 \u0219i livrare<\/h3>
C\u00e2t de repede primesc licen\u021ba?<\/b>

De \u00eendat\u0103 ce plata dvs. este confirmat\u0103, sose\u0219te un e-mail cu cheia de produs, un link de desc\u0103rcare direct\u0103 c\u0103tre kitul oficial de instalare \u0219i instruc\u021biuni pas cu pas.<\/p><\/div>

Ce primesc exact?<\/b>

O cheie de produs, un link de desc\u0103rcare pentru programul de instalare oficial de la Microsoft sau Adobe, instruc\u021biuni scrise de instalare \u0219i o factur\u0103. Totul ajunge \u00eentr-un singur e-mail.<\/p><\/div>

Nu am primit e-mailul meu \u2013 ce urmeaz\u0103?<\/b>

V\u0103 rug\u0103m s\u0103 verifica\u021bi mai \u00eent\u00e2i dosarul de spam sau promo\u021bii, deoarece e-mailurile automate de livrare ajung ocazional acolo. Dac\u0103 nu este acolo, scrie\u021bi-ne la support@theunitysoft.com specific\u00e2nd num\u0103rul comenzii \u0219i \u00eel vom retrimite.<\/p><\/div>

Pot comanda mai multe licen\u021be deodat\u0103?<\/b>

Da. Ad\u0103uga\u021bi \u00een co\u0219 cantitatea de care ave\u021bi nevoie \u2013 nu exist\u0103 o cantitate minim\u0103 sau maxim\u0103. Pentru implement\u0103ri mai mari, contacta\u021bi-ne \u0219i v\u0103 vom preg\u0103ti o ofert\u0103 individual\u0103.<\/p><\/div><\/div><\/div>

Licen\u021be \u0219i activare<\/h3>
Sunt acestea licen\u021be originale?<\/b>

Da. Fiecare cheie pe care o vindem este nou-nou\u021b\u0103 \u0219i se activeaz\u0103 direct pe serverele de activare ale produc\u0103torului. Dac\u0103 o cheie nu reu\u0219e\u0219te vreodat\u0103 s\u0103 se activeze, o \u00eenlocuim.<\/p><\/div>

Licen\u021ba expir\u0103?<\/b>

Licen\u021bele noastre Microsoft sunt perpetue: o singur\u0103 plat\u0103, f\u0103r\u0103 abonament, f\u0103r\u0103 dat\u0103 de expirare. Licen\u021ba Adobe Creative Cloud are o durat\u0103 fix\u0103 de dou\u0103sprezece luni, lucru men\u021bionat clar pe pagina sa de produs.<\/p><\/div>

C\u00e2te dispozitive acoper\u0103 o licen\u021b\u0103?<\/b>

Unu. Fiecare licen\u021b\u0103 activeaz\u0103 un singur PC sau Mac. Dac\u0103 ave\u021bi nevoie de mai multe ma\u0219ini, comanda\u021bi num\u0103rul corespunz\u0103tor de licen\u021be.<\/p><\/div>

Pot s\u0103 mut o licen\u021b\u0103 pe un computer nou?<\/b>

O licen\u021b\u0103 perpetu\u0103 de retail poate fi transferat\u0103 \u00een mod normal pe un calculator nou, odat\u0103 ce a fost dezactivat\u0103 pe cel vechi. Contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 \u0219i v\u0103 vom ghida pas cu pas.<\/p><\/div>

Cheia nu se activeaz\u0103. Ce ar trebui s\u0103 fac?<\/b>

Scrie\u021bi-ne specific\u00e2nd num\u0103rul comenzii \u0219i mesajul exact de eroare. \u00cen cele mai multe cazuri este vorba despre o mic\u0103 neconcordan\u021b\u0103 \u00eentre edi\u021bie \u0219i cheie, pe care o putem rezolva de obicei rapid. Dac\u0103 \u00eentr-adev\u0103r cheia este defect\u0103, ve\u021bi primi un produs de \u00eenlocuire.<\/p><\/div><\/div><\/div>

Pl\u0103\u021bi \u0219i facturi<\/h3>
Ce metode de plat\u0103 accepta\u021bi?<\/b>

Apple Pay, Google Pay, Mastercard \u0219i Visa, procesate prin intermediul unei case de marcat criptate. Nu vedem \u0219i nu stoc\u0103m niciodat\u0103 detaliile cardului t\u0103u.<\/p><\/div>

Primesc o factur\u0103 fiscal\u0103?<\/b>

Da. Fiecare comand\u0103 genereaz\u0103 automat o factur\u0103, care sose\u0219te prin e-mail \u00eempreun\u0103 cu detaliile licen\u021bei dumneavoastr\u0103.<\/p><\/div>

Este sigur\u0103 finalizarea comenzii?<\/b>

Da. \u00centregul proces de plat\u0103 se desf\u0103\u0219oar\u0103 printr-o conexiune criptat\u0103, iar pl\u0103\u021bile sunt gestionate de procesatorul nostru de pl\u0103\u021bi. Datele cardului nu ajung niciodat\u0103 pe serverele noastre.<\/p><\/div>

\u00cen ce moned\u0103 voi fi taxat?<\/b>

Pre\u021burile sunt afi\u0219ate \u0219i facturate \u00een lire sterline (GBP).<\/p><\/div><\/div><\/div>

Asisten\u021b\u0103 \u0219i retururi<\/h3>
M\u0103 po\u021bi ajuta s\u0103 instalez software-ul?<\/b>

Da. Scrie\u021bi la support@theunitysoft.com sau trimite\u021bi-ne un mesaj pe WhatsApp la +44 20 8133 0950. V\u0103 r\u0103spunde o persoan\u0103 \u2013 \u00eenainte de achizi\u021bie \u0219i mult timp dup\u0103 aceasta.<\/p><\/div>

Care sunt orele voastre de program cu asisten\u021ba?<\/b>

De luni p\u00e2n\u0103 vineri. \u00cen mod normal, r\u0103spundem \u00een c\u00e2teva ore; la majoritatea \u00eentreb\u0103rilor se r\u0103spunde \u00een aceea\u0219i zi lucr\u0103toare.<\/p><\/div>

Pot returna o licen\u021b\u0103?<\/b>

Licen\u021bele digitale sunt acoperite de politica noastr\u0103 de rambursare, pe care o g\u0103si\u021bi \u00een subsolul paginii, la sec\u021biunea Ramburs\u0103ri \u0219i retururi. Dac\u0103 o cheie nu func\u021bioneaz\u0103, o \u00eenlocuim \u00eentotdeauna sau v\u0103 ramburs\u0103m banii \u2013 gratuit.<\/p><\/div>

Unde \u00eemi pot vedea din nou cheile \u0219i desc\u0103rc\u0103rile?<\/b>

Conecta\u021bi-v\u0103 la contul dvs. \u0219i deschide\u021bi Desc\u0103rc\u0103ri \u0219i chei<\/a>. Fiecare licen\u021b\u0103 pe care ai comandat-o vreodat\u0103 este listat\u0103 acolo, \u00eempreun\u0103 cu linkurile de desc\u0103rcare.<\/p><\/div><\/div><\/div>

\u00cenc\u0103 nu e\u0219ti sigur?<\/b>Scrie\u021bi-ne \u2013 de obicei r\u0103spundem \u00een c\u00e2teva ore.<\/span><\/div>Contacteaz\u0103-ne<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Help centre Frequently asked questions Everything about ordering, delivery, licences and support – in plain English. If your question is not covered here, write to us and a person will answer. Ordering & delivery How quickly do I receive my licence? As soon as your payment is confirmed, an email arrives with the product key, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-211363","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - TheUnitySoft<\/title>\n<meta name=\"description\" content=\"Answers to the most common questions about ordering, delivery, activation, invoices and support for your Microsoft and Adobe licences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theunitysoft.com\/ro\/intrebari-frecvente\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - TheUnitySoft\" \/>\n<meta property=\"og:description\" content=\"Answers to the most common questions about ordering, delivery, activation, invoices and support for your Microsoft and Adobe licences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theunitysoft.com\/ro\/intrebari-frecvente\/\" \/>\n<meta property=\"og:site_name\" content=\"TheUnitySoft\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-09T19:11:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/theunitysoft.com\/wp-content\/uploads\/2026\/10\/theunitysoft-og-default.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/theunitysoft.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/theunitysoft.com\\\/faq\\\/\",\"name\":\"FAQ - 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