Please note that digital licenses can only be refunded in the case of failure. We can’t return the license that was already activated. To get a replacement key or a refund, contact us via email at support@theunitysoft.com – at any time: there is no time limit under our lifetime activation guarantee. You have to provide us your order number and license key number.
Upon reporting a faulty product to us, we will diagnose the fault and provide troubleshooting steps to resolve within 24 hours.
If we are unable to resolve the fault, we will provide a replacement product or a full refund. Our promise is that if you contact us for help and we cannot resolve a technical problem, we’ll provide a full refund. The refund takes 5-10 business days to process.
Please keep in mind all licenses sold by TheUnitySoft are valid for 1 unique PC and cannot be transferred to another PC.
Software compatibility is entirely a responsibility of the customer to check as we are the license seller, all software is provided by Microsoft and copyright of that company, hence refunds will not be provided for compatibility of the software.
Defective keycodes will be replaced or refunded depending on customer’s choice. Defective codes can only be proven by us with an output from Microsoft PID Checker.
TheUnitySoft does not take responsibility for any underlying local issues with the computer that could prevent the normal functioning of any software.
All products sold by TheUnitySoft include a lifetime activation guarantee, which also covers reinstallation and PC reset cases, plus free live chat/email support.
Contact Us
Miami Beach Media LLC
Address: Miami Beach Media LLC
2280W Oakland Park Blvd.
33311 Oakland Park – Florida
United States
Phone:+44 20 8133 0950
Email: support@theunitysoft.com
Hours of Operation: 9am – 5pm (GMT-4) Mon-Fri