Refund & Returns Policy
Please note that digital licenses can only be refunded in the case of failure. We can’t return the license that was already activated. To get the refund you have to contact us via email to firstname.lastname@example.org within 30 days of the purchase. You have to provide us your order number and license key number.
Upon reporting a faulty product to us, we will diagnose the fault and provide troubleshooting steps to resolve within 24 hours.
If we are unable to resolve the fault, we will provide a replacement product or a full refund. Our promise is that if you contact us for help and we cannot resolve a technical problem, we’ll provide a full refund. The refund takes 5-10 business days to process.
Please keep in mind all licenses sold by TheUnitySoft are valid for 1 unique PC and cannot be transferred to another PC.
Software compatibility is entirely a responsibility of the customer to check as we are the license seller, all software is provided by Microsoft and copyright of that company, hence refunds will not be provided for compatibility of the software.
Defective keycodes will be replaced or refunded depending on customer’s choice. Defective codes can only be proven by us with an output from Microsoft PID Checker.
TheUnitySoft does not take responsibility for any underlying local issues with the computer that could prevent the normal functioning of any software.
All Products sold by TheUnitySoft include a 1-year warranty for reinstallation and PC reset cases and free live chat/ Email support.
To deliver the goods immediately as we do, we require an express consent so as to not hold the goods for the 14 day cooling off period. Please keep in mind the consumer will lose his right of revocation of contract after providing express consent to start with the supply of the digital content. This being said, rest assured this is a legal fulfillment and our only concern is your satisfaction, hence we will support every order without enforcing cancellation due to this point.
Miami Beach Media LLC
Address: 2880W Oakland Park Blvd 33311 Oakland Park – Florida United States
Phone: +1 786 7724911
Hours of Operation: 9am – 5pm (GMT-4) Mon-Fri