Frequently asked questions
Everything about ordering, delivery, licences and support – in plain English. If your question is not covered here, write to us and a person will answer.
Ordering & delivery
As soon as your payment is confirmed, an email arrives with the product key, a direct download link to the official installation media and step-by-step instructions.
A product key, a download link for the official Microsoft or Adobe installer, written installation instructions and an invoice. Everything arrives in one email.
Please check your spam or promotions folder first, as automated delivery emails occasionally land there. If it is not there, write to support@theunitysoft.com with your order number and we will resend it.
Yes. Add the quantity you need to the cart – there is no volume minimum and no maximum. For larger rollouts, contact us and we will put together an individual quote.
Licences & activation
Yes. Every key we sell is brand new and activates directly against the manufacturer’s activation servers. If a key ever fails to activate, we replace it.
Our Microsoft licences are perpetual: one payment, no subscription, no expiry date. The Adobe Creative Cloud licence is a fixed twelve-month term, which is stated clearly on its product page.
One. Each licence activates a single PC or Mac. If you need several machines, order the corresponding number of licences.
A retail perpetual licence can normally be transferred to a replacement machine once it has been deactivated on the old one. Contact our support and we will walk you through it.
Write to us with your order number and the exact error message. In most cases it is a small mismatch between edition and key, which we can usually resolve quickly. If the key really is at fault, you get a replacement.
Payment & invoices
Apple Pay, Google Pay, Mastercard and Visa, processed through an encrypted checkout. We never see or store your card details.
Yes. Every order automatically generates an invoice, which arrives by email together with your licence details.
Yes. The whole checkout runs over an encrypted connection and payments are handled by our payment provider. Card data never touches our servers.
Prices are shown and charged in pounds sterling (GBP).
Support & returns
Yes. Write to support@theunitysoft.com or message us on WhatsApp at +44 20 8133 0950. A person answers – before your purchase and long after it.
Monday to Friday. We normally reply within a few hours; most questions are answered the same working day.
Digital licences are covered by our refund policy, which you will find in the footer under Refund & Returns. If a key does not work, we always replace it or refund you – free of charge.
Sign in to your account and open Downloads & keys. Every licence you have ever ordered is listed there, with the download links.
Lifetime Guarantee & Official Reseller
Every licence is supplied by an Official Reseller and protected by our Lifetime Guarantee.
What does your Lifetime Guarantee cover?
Permanent licences have no expiry on the licensed device. If a key supplied by TheUnitySoft fails to activate, contact us and we will replace it free of charge. Products with a fixed term are clearly marked before purchase.
Is TheUnitySoft an Official Reseller?
Yes. TheUnitySoft is an Official Reseller of the software licences offered in our store. You receive the product and edition shown on the product page, together with secure email delivery and activation guidance.
Does my licence expire?
No, unless a product is clearly marked with a fixed term or subscription period. Permanent licences have no expiry on the licensed device, and activation-related key failure remains covered by our Lifetime Guarantee.